Sprint Sucks. Again.

For the record, I KNOW I use my EVDO modem for more than 5G per month. It is my primary Internet connection, rather than cable or DSL, and I do a lot of file transfers as part of my work. To make Sprint’s suckage even worse, I can’t actually view my usage details on-line; they don’t appear to support that for data cards.

It was fun while it lasted, but I’ll be forced to cancel before my 60 day window closes on July 23rd.

Maybe iPhone 2.0 will finally have the ability to tether to my laptop so I can use it as a network connection? Why don’t I see that on any of the wishlists that make it to Digg?

-Chris

Dear Chris,

Thank you for your reply.

I sincerely apologize for the inconvenience you have experienced in this regard.

I would like to share with you that Sprint is changing the terms and conditions for Mobile Broadband Connection Plans, Data Access Plans, and Phone as Modem Plans to include usage limitations. This change goes into effect for all customers as of 7/13/08.

The specific change adds the following limitation:

We have reserves the right to limit throughput speeds or amount of data transferred, and to deny, terminate, modify, disconnect or suspend service if usage either exceeds 5GB/month in total, or 300MB/month while roaming. If a customer exceeds the data amounts that Sprint has specified, we may modify usage behaviors, terminate, suspend, or disconnect the customer?s service.

We believes that all of our customers should get the best service possible from their broadband. That means speedy downloads for all users, not just a few.

When someone is downloading a particularly large amount of information over a long period of time, repeatedly, it can slow down speeds for other users who might just be checking their e-mail or browsing online.

So to make sure our service is fair for everybody, we are encouraging the right kind of use on the network.

We are notifying customers of this change in usage limitations via a bill message, it allows customers the opportunity to review their data. You may opt out of their Sprint service with no penalty on the line of service impacted by this change if you are not in agreement with the change. You could opt out of their Sprint contract within 60 days based on the day you receive their bill message regarding the change in data usage

I am sure the above details have addressed your concern. If you have any other questions or concerns, please feel free to contact us. It will be my pleasure to address your concern in best possible way.

Further, I would like to inform you that the account will not be cancelled, it is forwarded to cancellation departmnet to give the explaination for your query.

Thank you again for contacting Sprint. We appreciate your business.

Ivan F.
E-Care
Sprint

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