Language and cultural barriers can be a painful obsticle when attempting to get technical support. Now that almost every major computer and networking company has outsourced some part of their tech support we encounter it all the time. This recording gives English speakers a bit of unique perspective, since we are able to perfectly understand the tech support agest as he tries to describe a common paper clip. Keep in mind as you listen to this that when you spoke to ‘John Smith’ in India about your Netgear router that everyone in his office understood what he was saying and they couldn’t understand why you were having such a hard time understanding his simplified explanation… This is a prime example of walking a mile in the other tech support guy’s shoes: