I don't know how to describe this guy, other than he's nuts. Sure, we all tell tech support some crazy things to get help; but sane people keep it confined to the likes of "We are planning on purchasing 500 of these for out office, except we need to clear this one hurdle." This guy has none of the filters that sane people have that help differentiate between reality and fantasy. He is the kind of guy who starts talking to you about hard drives at Fry's and once he starts rambling you pray that the display case would topple and crush you out of your misery. He claims to own Apple Computer, yet bought his daughter a Mac Performa at Sears in 1974, he keeps military secrets on it, is the son of god, and has the president answering to him. The really scary thing is that people like this walk amongst us. You can hear the relief in the woman's voice when she finally gets to transfer him away, only to have her hopes dashed as he keeps the call going.