Category Archives: Support This!

These audio files came to me by way of an ex-Apple employee who had worked tech support. This person did not personally take any of these calls, but I trusted the source enough to know they were real. I know these are just eighteen calls out of millions that Apple Tech Support has handled over the years; but even as such a small sampling it serves as a reminder that not everyone out there is as comfortable with computers as us geeks. It has always been a struggle for me to get my co-workers to picture their parents, rather than an ideal user, when trying to design features and user flow.

The sounds of Apple Tech Support

Posted on 2006/05/20 by ChrisKnight

These audio files came to me by way of an ex-Apple employee who had worked tech support. This person did not personally take any of these calls, but I trusted the source enough to know they were real. I know … Continue reading →

Posted in Support This! | Leave a comment

Bill Gates runs Apple, in Texas…

Posted on 2006/05/20 by ChrisKnight

The world is full of people who have an overblown sense of self importance. Usually such people think that everyone else is beneath them. So, it seems odd that a guy who thinks he can threaten Apple makes those threats … Continue reading →

Posted in Support This! | Leave a comment

The son of god uses a Performa…

Posted on 2006/05/20 by ChrisKnight

I don’t know how to describe this guy, other than he’s nuts. Sure, we all tell tech support some crazy things to get help; but sane people keep it confined to the likes of “We are planning on purchasing 500 … Continue reading →

Posted in Support This! | Leave a comment