Comments on: Epic Fail: Blizzard’s Tier 1 Tech Support http://www.ghostwheel.com/merlin/Personal/notes/2008/09/11/epic-fail-blizzards-tier-1-tech-support/ Life is an adventure. A good life is worth selling the movie rights. These are my story notes. Wed, 19 May 2010 19:01:13 +0000 hourly 1 http://wordpress.org/?v=3.0 By: ChrisKnight http://www.ghostwheel.com/merlin/Personal/notes/2008/09/11/epic-fail-blizzards-tier-1-tech-support/comment-page-1/#comment-2516 ChrisKnight Mon, 15 Sep 2008 22:00:05 +0000 http://www.ghostwheel.com/merlin/Personal/notes/?p=526#comment-2516 UPDATE: For anyone who found this thread because they are having trouble with Diablo II on OS X 10.5.x, there is good news for you! I am pleased to report that OS X 10.5.5, released on 9/15/2008, has solved this problem. Apple has returned the 256 color mode to the nVidia driver. It is not user selectable, but it is selectable via graphics API calls; which is more than sufficient for Diablo II to launch on my system now. -Chris UPDATE: For anyone who found this thread because they are having trouble with Diablo II on OS X 10.5.x, there is good news for you!

I am pleased to report that OS X 10.5.5, released on 9/15/2008, has solved this problem. Apple has returned the 256 color mode to the nVidia driver. It is not user selectable, but it is selectable via graphics API calls; which is more than sufficient for Diablo II to launch on my system now.

-Chris

]]> By: ChrisKnight http://www.ghostwheel.com/merlin/Personal/notes/2008/09/11/epic-fail-blizzards-tier-1-tech-support/comment-page-1/#comment-2506 ChrisKnight Thu, 11 Sep 2008 23:11:02 +0000 http://www.ghostwheel.com/merlin/Personal/notes/?p=526#comment-2506 That only makes it more of an Epic Fail, since there was a drop down box in the support contact form where I selected my OS... You'd think that whoever programmed that form would be smart enough to chose the form letter sent based on the OS as well as the game. -Chris That only makes it more of an Epic Fail, since there was a drop down box in the support contact form where I selected my OS… You’d think that whoever programmed that form would be smart enough to chose the form letter sent based on the OS as well as the game.

-Chris

]]> By: Janet http://www.ghostwheel.com/merlin/Personal/notes/2008/09/11/epic-fail-blizzards-tier-1-tech-support/comment-page-1/#comment-2505 Janet Thu, 11 Sep 2008 22:44:29 +0000 http://www.ghostwheel.com/merlin/Personal/notes/?p=526#comment-2505 I've been told that often the first round of support IS a form letter sent by a computer, not by an actual person. No one reads anything until the second email goes out, which often leaves that tech scrambling to apologize... I’ve been told that often the first round of support IS a form letter sent by a computer, not by an actual person. No one reads anything until the second email goes out, which often leaves that tech scrambling to apologize…

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